Category Archives: Résumé Writing

Keywords are important to have on your résumé

Dumping Ground

But don’t make it a dumping ground for keywords.

I don’t believe a résumé’s greatest attribute is its layout. Don’t get me wrong, how your résumé is structured matters a great deal; but content is by far the most important component.

Included in the content must be keywords and key phrases (KWs & KPs) that are related to the job for which you’re applying. They must be evident throughout your entire résumé.

We’re all aware that large-and mid-sized companies use an applicant tracking system (ATS) which allows them to easily pluck the candidates, who possess the most KWs & KPs, from an unearthly pile of résumés.

Harried HR and internal recruiters type in necessary KWs & KPs, and the résumés that contain a majority of them are the first—if not the only—ones seen. It’s estimated that ATSs eliminated 75% of all résumés submitted for jobs.

While content is important—and having the necessary KWs & KPs is essential—where they’re placed is just as important.

Some assert that merely listing them in a section at the top of your résumé (this is where the Professional Profile lies) is the most effective way to get your résumé to float to the top of the employers’ list.

This is where I draw the line between playing the system at the expense of strategic layout.

The Professional Profile is a section of your résumé that needs to demonstrate your outstanding job-related and transferable skills, not be comprised of as many KWs & KPs you can muster up.

It must be written extremely well, providing compelling reasons why you should be brought in for an interview. Keep in mind the following objectives:

  1. You must prioritize your statements, matching the requirements of the position and other similar positions, not just all the KWs & KPs you capture from a job posting.
  2. The Professional Profile is a brief outline of what’s to follow in the body of your résumé. Anything you assert in this section must be proven henceforth.
  3. Consider using WOW statements or accomplishment statements. You’ll state other accomplishments in the body. This will certainly grab the employer’s attention.
  4. Do not offend the employer with empty claims of greatness by throwing adjectives around. Instead focus on action, e.g., (I) Direct teams of marketing and sales professionals to reach sales projections; exceeded goals by more than 85% in the past two years.
  5. Don’t write a novel. Your Professional Profile should not be longer than five or six lines. This may even be too long.

There is a better place for the key words and phrases. Where the KWs & KPs should be listed is in a Core Competency or Technical Skill sections below the Professional Profile. In this section you can empty the can and list the relevant KWs & KPs you’d like. However, don’t simply dump them there.

Martin Yate, author of the Knock em Dead series, writes in How keywords create a customer-centric résumé, “A Professional Skills section should list all the skills (keywords) required to execute the responsibilities of the job. It should come right after a Target Job Title and a Performance Summary at the top of your resume because the ATS programs that help recruiters search databases reward both the presence of keywords and the placement of keywords – those keywords found near the top of a document are seen to make that doc potentially more relevant to the user.”

The ATS will detect all the keywords and phrases throughout your entire résumé. Many recruiters encourages not only listing the job-related KWs & KPs; they recommend repeating wherever possible.

Density of KWs & KPs will also determine where your résumé lands in the pile. This means employing them in the Experience and Educations sections. Be sure you use the headers “Experience” and “Education,” as that’s what the ATS recognizes.

Another way job seekers try to to game the system is to write their keyword and phrases in white font at the end of your résumé. This trick is as old as the hills, and most ATSs can detect them and reject you.

Let’s not be too obvious about our intent. Simply write a résumé that shows you have all the skills and include KWs & KPs throughout your résumé.

Advertisements

5 steps to take when you can’t tailor your résumé to a particular position

ResumeWhen I tell job seekers they should tailor their résumés to every position, their eyes widen. Some protest that this is too much work and one or two even become angry and profusely refuse to put in this hard work.

The reason I tell my customers to make the effort is because they need to speak to the needs of the employer. Further, this will impress the employer with their research of the position and demonstrate how they can solve problems the company is facing.

But let’s be realistic; this is not possible for every résumé you write, particularly if:

  • you’re posting your résumé on a job board where it will be stored in a résumé bank among millions of other résumés;
  • you don’t have a descriptive job ad and/or;
  • there’s no one to network with to find the real deal about the job for which you’re applying.

So what’s the solution?

In his Knock ‘Em Dead series, Knock ‘Em DeadSecrets & Strategies for Success in an Uncertain World, Martin Yate offers his Target Job Deconstruction (TJD) method as the next best thing to a tailor-made résumé. His method makes sense to me, so I teach it in my workshops.

“Your résumé,” he writes, “will obviously be most effective when it starts with a clear focus and understanding of a specific job target. TJD allows you to analyze exactly how employers prioritize their needs for your target job and the words used to express those needs, resulting in a detailed template for the story your résumé needs to tell.”

There are eight steps Martin describes when writing your TJD (they can be found in his book), but I’ll talk about the most immediate steps for creating your résumé template.

1. The first task in creating your résumé template is to collect approximately six job ads for a position you’re seeking. Use websites like Indeed.com. They use spider technology pulling from other job boards and deliver a plethora of positions from which to choose. The locations of the jobs matter not.

2. From there, you’ll note a requirement (skill, deliverable) most common for all six positions. Next, identify a common requirement for five of the six positions, a common requirement for four of the six positions, and so on, until you have a list of the most common requirements in descending order.

This will give you a good understanding of how employers think when they determine who they’d like to hire. It will also give you a foundation to write a résumé template, which you can modify whenever you send your résumé to a particular company.

Let’s look at a Marketing Specialist position in the Boston area. I managed to find six job descriptions by using Indeed.com. Listed below are the six most common requirements for this position.

  1. Common to all six companies is writing copy for web content, as well as creating a social media campaign.
  2. Common to five of the companies is managing relations with appropriate departments.
  3. Common to four of the companies is coordinating projects with outside vendors.
  4. Common to three of the companies is researching competitors’ websites and reporting activity.
  5. Common to two of the companies is coordinating trade shows.
  6. Another notable duty is Photo shoots/animation development, which drew my attention, as I enjoy, but have limited experience in photography.

3. Now write your résumé. Given the above information, your new résumé should first verify in the Professional Profile your qualifications for the most common requirements listed. Your Performance Profile could read as follows based on the general requirements:

Produced compelling content for website and social media distribution ~ Manage communications between engineering, production, and sales ~ Develop and nurture vendor relationships ~ Direct trade shows from planning to completion ~ Acknowledged by CEO for cost reduction.

4. You will next extract all the key words that apply to you and create a Competencies section including those key words, as your résumé might be scanned by large and even midsize companies. Don’t forget the strong transferable skills you possess.

5. Finally, you will prove in your Employment History what you have asserted in your Professional profile. Try to prove your assertions with accomplishment statements that are quantified. For example, the following accomplishment addresses the first statement from the Performance Profile above:

Produced persuasive content which was distributed via the company’s website and major social media platforms. During this time, revenue increased by 56%.

Final Note: I continue to insist that, when at all possible, my customers tailor their résumés to each job they apply, as it demonstrates their knowledge of the position and effectively demonstrates their qualifications to meet the position’s requirements. This is ideal when you have a list of your top 20-30 companies, the companies for which you want to show your love.

Clichés on your résumé: damned if you do, damned if you don’t

SONY DSC

 

The summary statement began with: “Results-oriented Marketing Professional…” As if my hand had a mind of its own, I circled Results-oriented and wrote “Ugh” next to it.

I thought twice of erasing my first comment but in the end left it there. My customer did a double-take and pouted, hurt by my crudeness.

With all the negative press about using clichés or outdated words and phrases on your résumé and LinkedIn profile, there’s now a push to show how you possess important adaptive skills rather than to simply tell employers you have them.

Résumé experts say words like creative, team-player (ouch), innovative, hardworking, diligent, conscientious, and more are being thrown out the window. They’re seen as fluffy words with no substance.

Words like designed, initiated, directed, authored are more of what employers want to see on a résumé and LinkedIn profile. The big difference is obviously the “bad” words are adjectives and the “good” words are action verbs.

To complicate matters more; even some of the verbs have fallen in the cliché category, like led, managed, facilitated, etc.

From a reader’s point of view, this makes sense. Someone who claims he’s outgoinghighly experiencedseasonedresult-driven, etc., seems to…lack creativity.

Someone who can assert that he is results-oriented by showing he began and finished multiple projects in a timely manner, while also consistently saving the company costs by an average of 40% will win over the minds of employers. Showing is always better than telling.

Keywords and phrases: Here’s the rub—many job ads contains clichés; and if you’re going to load your résumé with as many keywords/phrases as possible, you’re almost inclined to use these outdated and useless words.

If you know your résumé is going to be scanned by an applicant tracking system (ATS), it may be imperative that you use clichés, especially if you want to pass the ATS and be one of the 25% of résumés read.

I performed a quick experiment where I looked at three job ads and attempted to find some of the overused words.

Sure enough words and phrases like team player, hard worker, ability to work independently and as part of a teamdetail-oriented, to name a few,  showed up in many of the ads.

Why do companies write job ads that contain words that are almost comical? Part of the reason is because the fine folks who write these ads don’t know any other way to phrase effective ads; and partly because these are qualities they’re looking for.

Almost every company is looking for a team player who can work independently as well. Every company desires people who are results-oriented, innovative, hardworking, etc.

This leads us back to our conundrum. What to do if you’re trying to write a résumé or Linked profile that includes the keywords and phrases? Not only to game the ATS but also to appease the eyes who’ll be reading your written communications?

The answer is: you’re damned if you do, you’re damned if you don’t. You can write your résumé and LinkedIn profile employing clichés, or you can avoid the them on your marketing documents, documents that are, after all, examples of your written communications. I say take the high road and don’t sell yourself out.

Photo: Flickr, Tom Newby

Job seekers, 5 steps to connecting with people at your desired companies

I tell job seekers in all my workshops that research is key to their job search. I’m being redundant, but it’s true and worth repeating. The time you put into research will be a tremendous return on investment.

Job Interview

Many believe that the first thing they must do after losing their job is updating their résumé. Having done this, they’re now prepared to respond to positions posted online. Good plan? Not really.

It would be far better to be proactive in your job search by approaching companies for which you’d like to work. To do this, will require research. Here are five steps to take when making connections at your desired companies.

1. Discovering which companies are growing the fastest is the start of the job search. This should be your first step, yet so many people don’t realize how valuable this information is.

I tell job seekers that they should have a list of 10-15 companies for which they’d like to work. Many don’t; they have a hard time naming five. Yet if some of them were asked to name their top five restaurants, they could.

2. Once you’ve located the companies you’d like to researched and decided which companies are the ones for which you would like to work, you should dedicate a great deal of your computer time visiting their websites.

Study what’s happening at your chosen companies. Read pages on their products or services, their press releases (if they’re a public company), biographies of the companies’ principals, and any other information that will increase your knowledge of said companies.

Your goal is to eventually make contact and meet with people at your target companies, so it makes sense to know about the companies before you engage in conversation. This research will also help when composing your résumé and cover letter and, of course, it will come into play at the interview.

3. If you don’t have familiar contacts at your favorite companies, you’ll have to identify new potential contacts. You might be successful ferreting them out by calling reception, but chances are you’ll have more success by utilizing LinkedIn’s Companies feature.

LinkedIn’s Companies feature is something job seekers have used to successfully make contact with people at their desired companies. Again, research is key in identifying the proper people with whom to speak.

Most likely you’ll have first degree connections that know the people you’d like to contact—connections who could send an introduction to someone in the company. These connections could include hiring managers, Human Resources, and directors of departments.

Let us not forget the power of personal, or face-to-face, networking. Reaching out to job seekers or people currently working can yield great advice and leads to contacts. Your superficial connections (neighbors, friends, etc.) may know people you’d like to contact.

4. Begin initial contact with those who you’ve identified as viable contacts. Your job is to become known to your desired companies. Will you be as well known as internal candidates?

Probably not, but you’ll be better known than the schmucks who apply cold for the advertised positions—the 20%-30% of the jobs that thousands of other people are applying for.

Let’s face it; going through the process of applying for jobs on the major job boards is like being one of many casting your fishing line into a pool where one job exists. Instead spend your time on researching the companies so you’ll have illuminating questions to ask.

So, how do you draw the attention of potential employers?

  • Send your résumé directly to someone you’ve contacted at the company and ask that it be considered or passed on to other companies. The risk in doing this is to be considered presumptuous. As well, your résumé will most likely be generic and unable to address the employer’s immediate needs.
  • Contact someone via the phone and ask for an informational meeting. This is more acceptable than sending your résumé, for the reason mentioned above, but takes a great deal of courage. People these days are often busy and, despite wanting to speak with you, don’t have a great deal of time to sit with you and provide you with the information you seek. So don’t be disappointed if you don’t get an enthusiastic reply.
  • Send a trusted and one-of-the-best-kept-secrets networking email. The approach letter is similar to making a cold call to someone at a company, but it is in writing and, therefore, less bold. Employers are more likely to read a networking email than return your call. Unfortunately, it’s a slower process and doesn’t yield immediate results.
  • A meeting with the hiring manager or even someone who does what you do continues your research efforts. You will ask illuminating questions that provoke informative conversation and ideally leads to meetings with other people in the company. At this point you’re not asking for job, you’re asking for advice and information.

5. Sealing the deal. Follow up with everyone you contacted at your selected companies. Send a brief e-mail or hard copy letter asking if they received your résumé or initial introductory letter. If you’ve met with them, thank them for their time and valuable information they’ve imparted.

Send your inquiry no later than a week after first contact. For encouragement, I suggest you read Never Eat Alone by Keith Ferrazzi. It’s probably the most recommended books on networking in history and for good reason.

Ferrazzi goes into great detail about his methods of building relationships through networking, while emphasizing the importance of constantly following up with valued contacts.


People in the career development industry never said finding a rewarding job is easy. In fact, the harder you work and more proactive you are, the greater the rewards will be. Take your job search into your own hands and don’t rely on coming across your ideal job on Monster.com, Dice.com, or any of the other overused job boards.

Your job is to secure an interview leading to the final prize, a job offer. But your researching skills are essential to finding the companies for which you’d like to work, identifying contacts within those companies, and getting yourself well-known by important decision makers.

 

5 successful ways to be proactive in your job search

looking

Some job seekers tell me they turn on their computer every day to log on to Monster, Dice, CareerBuilder, Indeed, and other job boards. They spend many hours a day applying for posted jobs, sending as many as 20 cookie-cutter résumés out a week, anticipating a call from a recruiter or Human Resources.

And they wait.

To these job seekers I point out the futility of a job search like this, explaining that if they want faster results, they have to be more proactive. I tell them this in my Career Networking workshop.

First I talk about the Hidden Job Market (HJM) which is a concept they understand, but I’m not sure they accept. When I tell them connecting with others is the best approach to penetrating the HJM, I can hear them thinking how difficult it will be to get outside their comfort zone, to get away from their computer.

The message I deliver is that they have to be proactive, not reactive. They have to take control of their job search, not let it control them. Here are five ways you can be proactive in your job search:

Approach letters. These documents are sent to companies of interest. Here’s the kicker: no job has been advertised. (Advertised jobs represent only 20%-30% of the labor market.) You’re not reacting to an advertisement; rather you’re sending them unannounced.

Approach Letters are ideal if you prefer writing more than using the phone. Introverts may favor this way of contacting an employer. Whereas, extraverts may prefer simply picking up the phone.

The goal is to get networking meeting or better yet, chance upon a possible opening that hasn’t been advertised. You must describe your job-related skills and experience and show the employer that you’ve done research on the company to boost the employer’s ego.

Good ole’ fashion networking. Normally we think of networking as strictly attending organized meetings where other job seekers go, doing their best not to seem desperate. (I’ll admit that this type of networking is unsettling, although necessary.)

The kind of networking I’m referring to is the kind that involves reaching out to anyone who knows a hiring manager.

Most of the people who contact me after they’ve secured a job tell me that their success was due to knowing someone at the company or organization. You must network wherever you go.

Network at your kid’s or grandchildren’s basketball games, at the salon, while taking workshops, at family gatherings (see Any Time is Time to Network)—basically everywhere.

Volunteering as a way to find work. This method of being proactive works. Granted it is tough to work for free, volunteering offers great benefits. The first of which is it’s a great way to network. Think about it; you’re in a great environment to discover opportunities from the people with whom you’re volunteering.

Let’s say you’re volunteering with an organization that deals with vendors, partners, and customers. They’re all great people to gather advice and information. You are ALWAYS keeping your eyes open for opportunities.

Another benefit of volunteering is enhancing the skills you have, or learning new ones, to be more marketable. If you lack certain software, such as PeopleSoft, seek organizations that use this software or would like to implement it. Who knows; you may prove to be so valuable that you develop a role in their finance department.

Finally, volunteering is a great source of fodder for you résumé. I tell my clients that if their volunteer experience is extensive, they should include it on this document. Just write “Volunteer Experiend” in parenthesis. 

LinkedIn and other social media outlets. I recently received an In-mail from someone who is currently working but is not enjoying her experience. I’ll keep my ears open for the type of position she’s looking for because she asked me to.

LinkedIn members who know the potential of this  professional online networking tool  reach out to other LI members for information and contact leads. Practice proper etiquette when reaching out to your connections. In other words, don’t request an introduction to someone the very first time you communicate with a new connection.

Another one of my job seekers is doing everything possible to conduct a proper proactive job search. He updates me on his job search and sends me job leads for me to post on our career center’s LinkedIn group. I’ve got a good feeling about this guy. He’s being very proactive by using LinkedIn and his vast personal network of professionals.

Follow Up. Allow me to suggest a must-read book called Never Eat Alone by Keith Ferrazzi. I think this guy gets more publicity from me than any author I’ve read. The reason I recommend this book is because none of these three proactive approaches are useful unless you follow up on your efforts.

Never Eat Alone teaches you how to network in every situation and then how to keep your network alive by following up with everyone. I mean everyone. Send an approach letter, then follow up with the people to whom you’ve sent it. Network face-to-face, then follow up. Connect with someone on LinkedIn…you guessed it, then follow up.

Of course you need to follow up after an interview. Many employers complain that candidates don’t send a follow-up note, and some candidates are eliminated because of this. So take the time to write a brief follow-up note. It’s well worth the time.


Being proactive sure beats the hell out of only reacting to jobs that have been advertised and visible to hundreds, if not thousands of other job seekers. It gives you a sense of accomplishment and yields more results than exclusively participating in the visible job market. Being proactive makes you believe that the job search will finally come to a halt, that the job search is in your hands.

Photo: Flickr, EasyBranches

4 reasons why personal pronouns are acceptable on your résumé

During a résumé critique one of my customers presented me with a résumé that was quite good. When I come upon a great résumé, I don’t try to to rip it apart like some people, who want to show off their expertise, do .

Grading Papers

Could it have been better? Sure, but for starters it had the elements of a solid résumé—a branding headline; a short, yet factual Performance Profile; few duties and numerous quantified accomplishments; and was well formatted and easy to read. You get the picture.

There were a few things I suggested he correct, but the one big thing I took issue with was his use of personal pronouns. It’s not that I’m opposed to the use of personal pronouns on a résumé.

It’s that his résumé was littered with them throughout the whole document, in the Performance Profile and in the Work Experience. So I was curious why he decided to go narrative with it.

He simply said it felt right. OK, that’s like asking your kid why he skipped track practice and him telling you…because.

Later in the week this guy’s Career Advisor (my colleague) approached me with a quizzical look on her face asking me why I thought said person’s résumé was acceptable. Is this how résumés are being written, she asked me.

My response was that some job seekers, not many, are using personal pronouns on their résumé.

She then wanted to know if I condone personal pronouns on a résumé. That’s like asking me if I condone red hair. I continued to say that many professional résumé writers are also including personal pronouns on their client’s résumé. 

If there is any section on the résumé where the personal pronoun  is justified, it’s  in the Performance Profile where it can add value without distracting the reader. Consider the following separate statements that emphasize the two candidates’ values:

Increasing sales—the past five years running—through a customer-centric approach has been the hallmark of my career ~ I lead with a unique style that increases production from colleagues of various talent levels.

And:

I develop and nurture  lasting relationships with partners, customers, and the media; resulting in an increase of visibility for organizations  and 75% new business ~ My managers often referred to  me as a prolific writer who enhances the value of an organization’s print and on-line literature.

Here are four reasons why personal pronouns work in each of these statements:

  1. Show ownership. Each statement can be written without the pronoun, “I,” but they lose their emphasis and originality. 
  2. Personality. True, the candidate could eliminate the personal pronouns, but then the accomplishments seem more impersonal. The personal pronoun gives the résumé a stronger voice.
  3. Flow. The first statement can be rephrased to carry the same message of “customer-centric approach,” but we speak in complete sentences. Résumé sentences are grammatically incorrect.
  4. It’s unique. A very small percentage of résumés employ personal pronouns. Whether you agree or disagree with the use of personal pronouns, your document will grab the attention of the reader.

Arguably some recruiters or employers may question job seekers for taking liberties and breaking the traditional mold—that which says, no personal pronouns—but would they automatically discount a job seeker for going against tradition? Only if they are out of their mind.

Nonetheless, I decided to query professionals on LinkedIn to get their opinions.

One former recruiter wrote: “Candidates certainly benefit from a professionally written résumé, but in my experience as a recruiter, we hired plenty of candidates… with ‘I’ on their résumé.”

Another respondent was very adamant about the use of personal pronouns: “Personal pronouns should NEVER be used on a résumé.”

A professional resume writer and former hiring manager, with whom I’ve worked, responded to my query by saying he uses personal pronouns “sparingly,” adding, “Who can realistically find fault with a little sprinkle of personal pronouns in an impressive career document from an impressive candidate?”

Yet another respondent supports the use of the personal pronoun: “As a recruiter, I really enjoy reading a résumé that tells who the person is, where they came from and where they want to go.”

Read this article on WSJ.com from one of my valued LinkedIn connections, Lynda Spiegel. She’s a resume writer who believes in the first person résumé.

I personally think personal pronouns are acceptable in the Performance Profile section but using them in the other sections…goes too far. If you have a strong opinion, one way or another, let’s hear it.

The 5 steps recruiters use to select the best résumés

This year my son wanted a Christmas tree, despite the fact he’s allergic to them. I was game. Besides, we know this great tree farm that isn’t well known by other Christmas tree buyers.

18921009695_a3d7685229_z

(You may skip this story and go right to the 5 steps recruiters use to select the best resume to present to hiring managers, if you’d like.)

My family and I arrived at the tree farm and weren’t surprised by the sparse group of people eager to find their Christmas tree.

Looking up the hill I saw nothing but rows and rows of Christmas trees and a few people, some with dogs, walking through rows of those trees. No one was in a hurry. Why should they be in a hurry?

You might think I was excited to see such an abundance of trees, which at a glance all looked the same. You are correct; I was thrilled to find the perfect tree to take home to our living room.

However, as I got closer to the trees up on the hill, I noticed that they weren’t all perfect. In fact, some of them were pretty bleak with their pine needles turning brown, and their branches missing here and there. In other words, this was going to take work.

What I began to think about was how this mass selection of Christmas trees resembled the mass selection of résumés recruiters get for one job. How they have to sift through all those résumés in order to select the ones to submit to hiring managers (HM). Here are the five steps they must take.

First, reduce the number of résumés to be read

By now you’ve heard about the applicant tracking system (ATS) and understand its purpose, to eliminate as many résumés to read as possible. Simply stated, it screens résumés for keywords and phrases. Those without the proper keywords don’t make the cut.

To give you an idea of the sheer number of applicant for each job: according to Jobvite.com, nearly 100 résumés are submitted for professional positions and 150 for other entry level.

The ATS effectively eliminates 75% of résumés submitted for a position, but even reading 25 résumés can be a burden. (Read 10 reasons recruiters and hiring managers dread reading résumés.)

Second, read the 25 out of 100 résumés chosen by the ATS

Even after the résumés have made it through the ATS, recruiters will take approximately six to ten seconds to read each one to determine if it’s worth a second view.

Recruiters’ job is to look for résumés to disqualify from consideration, rather than qualify them for consideration. It’s a process of elimination. Résumés that make the cut are placed in the “must read” pile.

Third, read the résumés in the “must read” pile

A closer look tells recruiters if the résumés have what it takes based on:

  • Readability: the résumés contain short paragraphs, with no more than three or four lines. Important points are bulleted. Important text is highlighted in bold to stand out from the rest of the text.
  • Accomplishments stand out: they are measurable with numbers, dollars, and percentages. Executive résumés, according to Laura Smith-Proulx are quantified.
  • Shorter is better—two pages—but I’ve spoken with recruiters who will read three- even four-page résumés. The more pages, the easier the ATS to see you, my dear.
  • Demographics: Determine if the applicants’ demographics fit the role. Does he live close enough to the company? Does his work history show too much or enough years of experience? What size companies has the applicant worked at?

Fourth, determine which two, three, or four résumés to submit to the hiring manager

The recruiter’s reputation is riding on the best candidates to submit to the HM, so the résumés must impress him. He must be sold on the candidates’ accomplishments, which must be relevant.

For example, although a candidate has outstanding accomplishments as an individual contributor—increased revenue 80% by generating business in uncharted territory—but the job calls for a person with management experience, he probably isn’t a good fit.

Personality fit is also key in the recruiter’s decision. But how does the recruiter see candidates’ personality in a résumé? It’s not an easy task for the job seeker to accomplish, but a résumé that demonstrates a human voice without use of fluff and cliches is preferred.

The use of personal pronouns is typically frowned upon, but when used sparingly can emphasize the job seeker’s skills and accomplishments. By sparingly I mean used only in the Performance Profile section.

Fifth, defend the recruiter’s choice to the hiring manager

A well written résumé should not be difficult to defend. After all, it has passed the ATS, the six-second glance, a more extensive review, has presented relevant accomplishments, and has given the recruiter a sense of the job seeker’s personality…as best it can.

But the résumé is a document that can’t reveal as much as the interviews conducted by the recruiter, HR, and the hiring manager. This is a the first step in the process, albeit a very important step. The recruiter must sound convincing when she presents her decision to the HM, perhaps second guessing the choices she’s made. Let the interviews begin.

Back to the story: The Christmas tree our family chose was one of the best in our family’s history. It was the ideal height and width. It only shed a few pine needles. But my wife wondered aloud if the short needles would be as good as the longer needles.

To me, it was a Christmas tree that we selected together. Was it perfect? No, but what is?