Category Archives: Interviewing

4 important principles of your job-search stories

In a recent networking event, I started facilitating it by having the members introduce themselves with their elevator pitch. When it was my time to deliver my pitch, instead I began by saying, “When I was a child….” This immediately grabbed their attention.

father lessson

I proceeded to tell the networkers a two-minute story about a hard lesson I learned from my dad.

Then I broke them up into groups of four and had them each tell two stories. (Because it was an odd number, I participated…again.) They could select from telling a story about a:

  1. tough life lesson they learned;
  2. rewarding life experience;
  3. failure experienced in work; and
  4. success they achieved in work.

After each networker told their group two stories, I asked for volunteers to tell the whole group their favorite story. As it turned out, the members had told their individual group a story that addressed each topic. I must say all the stories were extremely good.

Finally I asked the members if their stories were related to networking. Yes. I followed by explaining how stories, no matter what the topic, have to be relevant to their audience. They must include the following principles:

Meaning

What meaning does your story have? The exercise I had my networkers perform required them to address the aforementioned topics. I gave them specific instructions, which they adhered to.

The purpose of the exercise was not only to teach them the importance of storytelling; it was also to illustrate that networking is more than delivering your elevator pitch. For example, you might have the opportunity at a networking event to tell a brief story about your vacation in northern Italy.

The same principle applies to interviews. When an interviewer asks you to tell them about a specific time when you demonstrated excellent conflict resolution skill, they don’t want theoretical answers.

Don’t start with, “Conflict resolution requires a level head….” No, begin with, “There was a situation where I last worked….” Interviewers want to hear stories that have meaning to them. You also have to use proper form.

Form

A story you tell to answer a behavioral-based question will be less open-ended than a story you tell in a social gathering or for an activity I gave my networkers. It has to have form, should not exceed two minutes, and be specific to a situation or problem.

Remember what I mentioned above; don’t start with a theoretical answer to describe a specific time when you dealt with a conflict, or any other specific situation.

In workshop I lead called Mastering the Interview, I have my participants construct a story using the following form: Problem or Situation, approximately 20% of the story; the Actions taken to meet the situation, 60% of the story; and the Result of the action taken, the remaining 20%.

Some of my workshop attendees have difficulty keeping the situation brief. They feel the need to provide background information, which distracts the listener from what’s most important—the actions taken to meet the situation. The result is also important, whether it’s a positive or negative resolution.

Create a connection

When the candidate creates a connection in an interview, a couple of things can happen. First, the interviewer may smile and indicate approval by saying, “Thank you. That was a great answer.” This likely means that your story addressed the the question and adhered to proper form.

Or the employer may come back with follow-up questions, such as, “How do you know you saved the company money by volunteering to take over the webmaster responsibilities?” Bingo. You’ve gained the interest of the employer. You’ve created a connection.

My networkers achieved success by eliciting some emotional response from the group. One story a man delivered was about how he was tasked with telling his aunt that her father had passed away. No one in the family could bring themselves to do it. So, he did the tough act. His was an emotional story.

Preparation is paramount to success

There is really only one way to prepare for telling your stories. You have to completely understand what’s required of the position. Know what competencies the employer is looking for, e.g. time management, leadership, problem solving, problem assessment, and customer service skills.

Based on this knowledge, you will construct five stories in anticipation of directives like, “Tell me about a time when you felt your leadership skills had a positive impact on your team…and a time when it had a negative impact.”


My networkers didn’t have time to prepare for this exercise; they had to think on their feet. But all of them did extremely well. The stories they told might not have been geared toward the job search, but it showed them the importance of making a connection through storytelling.

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22 interview articles to help you land a job

The interview is the most important component of the job search; it’s the End Game. For the job candidate, there’s no room for error. For the interviewers, they can’t make the costly mistake of hiring the wrong candidate. Is the process perfect? No, it’s far from perfect, but it’s what employers have.

why-fired

Some job candidates find being interviewed exciting, others get anxious being in the “hot seat,” and a few are utterly terrified of interviews. Whichever you are, these articles can help you in the interview process, or at the very least make it easier. Read some of them, or read all. They are still relevant.

4 important principles of your job-search stories

Although this article is not specifically about interviewing, knowing your job-search stories is important. They’re important to networking, your LinkedIn profile summary, and interviewing.

4 experts weigh in on the daunting, “What is your greatest weakness question?”

The first article in this compilation begins with what interviewers are looking for in a candidate’s answer; showing self-awareness and demonstrating how candidates are correcting their weakness. Jamie Fischer, CPRW, Brett Lampe, Sarah Johnston: (BriefCaseCoach.com), and Ashley Watkins: (WriteStepResumes.com) are the experts.

How to answer, “Tell us about a time when you were successful at work”

“Tell us about a time when you were successful at work” is a behavioral-based question you might face in an interview. This is a common question which can be challenging if you’re not prepared for it.

Don’t take the telephone interview lightly; be prepared for 4 or more potential problem areas.

If you think a telephone interview isn’t a real interview, you’re sadly mistaken. Telephone interviews are generally thought of as a screening device, but they carry a lot of weight and, in some cases, they’re full-fledged interviews. Often times job seekers don’t take the telephone interview seriously, and this is a huge mistake.

How to answer, “Tell me about a time when you had to motivate someone at work”

You might have had to motivate someone to do their work, whether it was a coworker or subordinate. They might have been the bottleneck that was holding up a major project. This is frustrating, especially if you like to finish projects before the deadline, nonetheless on time.

One very important component of your behavioral-based interview answer

Interviewers want proof of what you’ve accomplished or failed to accomplishment. You can achieve can prove your assertions by delivering a well crafted stories. You’ve probably heard of the STAR formula. You’ll use this formula to guide yourself through telling your story.

How to answer, “Tell me about a time when you persuaded your boss”

Let’s look at a behavioral-based question whose purpose it is to determine a candidate’s ability persuade her boss: “Tell us about a time when you convinced your boss to adopt an idea that he disagreed with.”

Keep 8 rules in mind when answering why you were fired

Interviews are not something most people relish, especially if they have to address the fact that they were fired. (I prefer the term, let go.) The fact is that people are let go, good people. So the revelation will come when an interviewer asks, “Why did you leave your last job?”

3 major Skype major interview tips job seekers must heed

One of my clients was supposed to have a face-to-face interview, but it was scheduled for a day of a Nor Easter. With the interview an impossibility, what would be a plausible alternative? The answer is simple: the company could conduct a Skype interview. And that is what happened.

The future of job interviewing may include increasingly more Skype interviews. If you’re a job seeker and haven’t had a Skype interview yet, chances are you’ll have one soon.

Be ready to prove that you can do what you’ve written on your résumé

In my interview workshop one attendee asked if having to perform a skill for an interview is normal. I told her that it might not be commonplace, but it’s a great way to find the right candidate, along with asking behavioral-based questions and tough technical questions.

5 steps to answer, “Tell us about a time when you had to deal with pressure”

You’re in a group interview and it’s been going smoothly. You’ve answered the questions you prepared for. To your credit, you read the job description and identified the most important requirements for the job, Marketing Manager.

Beyond the “Nerves” in an Interview: 4 ways to deal with it

Most people get nervous when they’re being interviewed for a job. They are peppered with questions that are meant to get to the core of their technical abilities, motivation, and fit. It’s a stressful situation. This is called “getting the nerves,” and it’s natural. Most likely you feel the same way about interviews.

5 pre-interview tools employers use to screen candidates

You’re probably aware of the order in which employers attempt to fill a position. First, they consider their own employees; second, ask for referrals from their employees; third, seek referrals from trusted people outside the company; fourth, hire recruiters; and lastly, advertising the position. Or they use a combination of all of these.

3 ways to show employers what you CAN do in the future

You’ve probably heard the saying, “Employers don’t care about what you’ve done; they care about what you will do.” If you haven’t heard this, rest assured it’s the truth. By conducting multiple interviews, employers are trying to determine how you can save them money, improve quality, increase revenue, improve productivity, and help the company in other ways.

Nailing the interview process, Part 1: Be Mentally prepared

Succeeding at the interview begins before you sit in the hot seat. The first step is being mentally prepared. This means overcoming the negative feelings that came with losing your previous job. To lose a job for any reason can be a blow to your self-esteem.

Nailing the Interview Process, Know Thyself: Part 2

Interviewing for a job is tough, whether you’re actively or passively seeking. If it were so easy, people like me wouldn’t have to provide advice on how to interview. One of the challenges of the interview process is knowing yourself, really knowing yourself.

Nailing the interview process, part 3: research, research, research

You’ve heard it over and over again: you need to do your research before an interview. Why? Because:

  • When you do your research, you’re more prepared.
  • When you’re more prepared, you’ll be more confident.
  • When you’re more confident, you’ll do better.

The last thing you want to do is wing it in an interview. You’ll fail, especially if the interviewer is good at their job.

Nailing the interview process, part 4: practice, practice, practice

To be an excellent baseball player or pianist, you need to practice, practice, and practice. You wouldn’t expect to hit home runs effortlessly or play at Carnegie Hall with no practice. The same principle applies to interview success.

Nailing the interview process; part 5. First impressions matter

Guess what; all of the lessons you were taught as a child apply today. Now that you’re an adult, you still need to maintain consistent eye contact, deliver a great handshake, smile, and more. And if you’re interviewing, your first impressions count more than ever.

Nailing the interview process, part 6: answering tough interview questions

You’ve been invited in for a face-to-face interview. You feel this job is great for you. You like the variety of responsibilities and have heard great things about the company. You’ve done everything right so far – and now it’s time to answer some tough interview questions.

Nailing the interview process, part 7: following up

Some job seekers believe the interview is over once they’ve shaken the interviewer’s hand and left the room. “That went well,” they think. Perhaps it did go well, but perhaps one or two other candidates also had stellar interviews. Perhaps those other candidates followed up on their interviews with thoughtful thank-you notes.

So when is the interview really over? Not until you’ve sent a follow-up note.

6 reasons why older job candidates shouldn’t discriminate against younger interviewers

As a career strategist, I often come to the defense of older workers who experience ageism, but I don’t talk enough about reverse ageism. In other words, how older job seekers treat younger interviewers during the process.


Photo: Flickr, Patricia Adam

 

 

4 Experts weigh in on the daunting, “What is Your Greatest Weakness?” question

Job candidates, does the, “What is your greatest weakness?” interview question give you pause? Are you strapped with fear, afraid you’ll answer this question incorrectly? Do you try to avoid answering it with a cute answer like, “Chocolate”? Is there a right answer?

The girl is stressing on interview

I’ve often told my clients that they shouldn’t worry about this question. That the answer is in their pocket; they should know what to say before getting to the interview. No big deal. I tell them interviewers want self-awareness, but to not reveal a weakness that will kill their chances.

Further, interviewers want to know how they’re correcting their weakness. This is important. To simply state a weakness and not say they’re doing something about it, is to shoot themselves in the foot.

I asked four career development pundits their take on this daunting question, and how they feel it should be answered. These are people who are recruiters or have been recruiters in the past, so they’re the real deal.

Jamie Fischer, CPRW

jamieThe “what’s your greatest weakness?” question, is an important one. I ask this question often, but not to hear cookie cutter answers, or to learn how someone turns a weakness into a strength, because those two response types tell me very little about a person.

I ask this question to see if this person has actively listened to me after I explained details about a specific position and our company, and mostly to see if they are self-aware.

Here’s an example. If I tell a candidate that our plant is largely multi-lingual and they were actively listening, they could use the fact that they may not be multi-lingual as a “weakness.”

An answer to my question could look like this:

“I heard you when you said the majority of the plant is multi-lingual. A weakness in that case is that I am not multi-lingual.

“However, to address your concerns in that regard, I have worked in multi-lingual environments and have been able to relate effectively to my coworkers even without this component.”

When we ask this question, we are hoping candidates will address a concern that we might have regarding job fit. When a candidate does this, the simple act of having listened and showcasing awareness of relevant skills or lack thereof, will help us feel better about that person’s fit.

Who wouldn’t want to work with an active listener who is self-aware? It’s a rarity – maybe one of every twenty-five people I talk to possesses these qualities.

The worst way a candidate can answer this question, in my opinion, is to tell me they do not possess any weaknesses. Unfortunately, this answer is very common. When asked this question, just remember– having a weakness is normal. Being a great listener who knows oneself and can communicate that effectively – that’s the true test.

Brett Lampe

brettI don’t like this question at all! Instead of asking what someone’s greatest weakness is, I like to focus on what areas of their professional life they’re working to improve currently. I want learn how someone is evolving as a professional and the steps they’re taking to grow.

For example, if I want to know what measures candidates are taking to improve their writing skills, I’ll ask them how they’re going about doing this?

For me the answer would be participating as a writer in articles such as this; creating original written content on LinkedIn or for other social media sites; and, of course, being extra attentive in my day to day e-mail communications with colleagues.

When I ask this question, what I’m hoping to hear is what the individual is specifically doing to improve. If you can’t tell me what you’re doing to improve, then in my mind you’re not doing anything at all!

In my experience the best candidates I’ve worked with are those that are naturally curious and continuously looking for learning opportunities to improve their skills.

So if you’re asked this question or something similar, be mindful of areas you’re making improvements (not necessarily weaknesses) and what you’re doing to make progress!

Sarah Johnston: (BriefCaseCoach.com)

sarahFirst: It’s important to know why a hiring manager asks this question in the first place. They are looking for red flags, opportunities where you might need some additional help or coaching, or to test your compatibility with the team.

Talent acquisition has evolved over the last decade. Recruiters are not only responsible for candidate attraction but also assessment.

In fact, I had a boss once who told me (as a recruiter) that if I couldn’t identify at least 3 candidate red flags during an interview, that I wasn’t doing my job.

Don’t give the overused response, “I am a perfectionist and can be too detail oriented and have a hard time doing work less than 100%.” If I was the hiring manager interviewing you for a job and you gave me that response, I would ask you for another weakness.

Also, don’t share anything as a weakness that relates to how you work with others or how you get along with management.

DO: I suggest giving a “real” weakness in a straightforward way. Your weakness should also be non-essential to the job.

For example, if you are interviewing for a position as a major gifts fundraiser, don’t tell the hiring manager that you get intimidated talking to new people. That’s a big part of the job!

Instead, focus on a tool or skill you haven’t used. Using the example of the major gift officer, if you noticed in the job description that they use Boomerang donor management software but you’ve only used Raiser’s Edge then your response to the question could be:

“I noticed you’re company is using Boomerang for donor management. In this role I may have a small learning curve, as I’ve only used Raiser’s Edge. When working for XX I got proficient with Raiser’s Edge and was frequently running reports and search queries. I am optimistic with a little training I should be doing the same with Boomerang.”

Ashley Watkins: (WriteStepResumes.com)

ashleyAmong tough interview questions, “What is your greatest weakness?” will never go down without a fight. This question leaves even the best interviewees grasping for straws to find the perfect response.

Tip number one, this is not a trick question. It was never designed to zone in on your shortcomings — but your interviewer’s strategy for uncovering how you acknowledge your areas for improvements and develop corrective actions.

Avoid responding with “I have no weaknesses.” The fear and shame of being judged for saying something wrong are very common, but you don’t have to walk away with your tail between your legs. Instead of claiming perfection, focus on something you’ve struggled with in the past but turned it around for added value.

For example, “Early in my career, I had trouble reaching a stopping point with a task. I would get so committed to completing an assignment that I worked for more hours than necessary to be productive.

“I recognized this behavior and began breaking tasks into digestible parts and allotting a certain amount of time to work on each piece. I still received the satisfaction in knowing I was checking items off my list. Even if I left the remaining components for the next day, my work output/quality was far better than before.”

Discussing weaknesses becomes easier with practice. Start by making a list of things you want to improve and then develop a solution to fix that problem. If your idea saves money, time, and resources, it will be the icing on the cake.


Given the reasons why interviewers ask this question and the kinds of answers they want to hear, our four experts agree on two major points: they want to hear self-awareness, or honesty, and they want to know how candidates are working on correcting their weakness.

If you are preparing for an interview, keep this in mind. Interviewers aren’t out to hurt your chances of getting the position. On the contrary, they want to see you succeed. As Ashley Watkins writes, “Tip number one, this is not a trick question. It was never designed to zone in on your shortcomings.” I know you can trust her on this.

Photo: Flickr, eva sharma

9 essential components of your job-search marketing campaign: Part 2

If every successful business requires a marketing campaign to promote its products or services, it figures that your job search requires the same. In part one of this two-part series, we looked at the written communications of a job-search marketing campaign. Four career-development pundits weighed in on research, the résumé and LinkedIn profile, and the approach letter.

 

woman on phone

Part two features five pundits, who address the verbal side of your job-search marketing campaign. To kick off this article, we’re going to address a very important part of you campaign, personal branding.

Personal branding

Erin Kennedy specializes in personal branding for executive-level job seekers. She talks about the importance of creating a clear, strong brand for your verbal communications.

People sometimes get confused about what their personal brand is. What is it? How do I figure it out? But the fact is, we all have a personal brand already. It is entwined in everything we do i.e. what we are good at, what we are known for, what others come to us for, what we specialize in.

“Once job seekers look at it that way, it’s much easier to break it down and define what our “personal brand” is. One way to strengthen your brand is through your verbal communications. It is easy to confuse people about who you are if you are not crystal clear about your brand.

Job seekers need to realize that not properly communicating their brand in their job search can be a huge obstacle in finding the job they are qualified for…and are hoping for. Take the time to ensure you have a strong brand statement that shows your expertise and the value you can offer a prospective employer.

Every successful business requires a strong brand which is unique to its products or services. Taglines like, “Just Do It,” “Think Different,” and “I’m Lovin’ It” stand on their own because of the strength of Nike, Apple, and McDonald’s.


Networking

Nothing can be more effective to land an interview than networking. Many will agree that your résumé and LinkedIn profile are all important, but they would also agree that how you distribute them largely depends on networking.

Austin Belcak’s LinkedIn profile tagline is: I Help People Land Amazing Jobs Without Applying Online // Need Help With Your Job Search? Let’s Talk. Austin is definitely a proponent of networking.

“When it comes to expanding your network, there are two rules I like to follow: first quality always beats quantity. People get scared of networking because they think they need to blast out a million connection requests or go to these meetups. That stuff doesn’t work.

“Real relationships are usually built in a small setting and they require a lot of work. Instead of spraying and praying, pick a handful of people you really want to connect with and focus in on them.

“Second, be relentless about adding value Don’t start the relationship with your palm out. Instead, research the person and work to find ways to add value. Send them a resource, offer some feedback, introduce them to someone, tell them how you took their advice and benefited from it.

“If you approach each relationship with a value-add mindset and consistently show up in a positive light, the reciprocation will be there. It takes time and it takes practice but it’s the best way to build strong relationships that pay dividends down the road.”

Whether you decide to go to large or small events or simply networking in your community, make sure you are equipped with personal business cards. Learn 7 reasons why personal business cards are important and what information to include on them.

Without networking, many companies would fail. Smaller companies often survive on word of mouth. Similarly, large companies need to create trust to close a deal. Your marketing campaign is similar. As Austin says, be selective in who you approach in your marketing campaign.


LinkedIn engagement

Although your LinkedIn engagement is accomplished through writing, I feel it’s important to note in this part of the article as a form of networking.

I tell my clients that their profile is important, but it’s also important to develop a focused, like-minded network and engage with those connections. Engaging with your network can be difficult if you don’t have the confidence and you don’t know how to communicate with them.

First of all, you have expertise in your field and, therefore, shouldn’t question your right to engage with your connections. Second, don’t start the relationship with “the ask.” I’ve been approached by LinkedIn users who want to connect, but instead of taking the time to communicate with me and build a relationship; they ask if I’ll review their profile. This is in the initial invite.

My clients often ask me how they can engage with their connections. The first and most obvious way to engage is through personal messages. You won’t reach as many people this way, but you can develop and nurture relationships.

Other ways to engage with your connections include: sharing and commenting on articles that will add value to them (just be sure to tag the writer of said articles); writing long posts in which you express your thoughts and expertise; contribute to other’s long posts; share photos and thoughtful captions; and ask questions. These are a few ways to engage with your connections.

Many successful businesses are using B2B networking, as they can reach more potential partners. The idea of using LinkedIn is similar; you, as a business are reaching out to potential employers and quality networkers.


The interview

Maureen McCann is a job search strategist and executive résumé writer. Who believes that first impressions are the first part of the puzzle. She relates her story to demonstrate the importance of first impressions.

One of my first jobs was as executive assistant to a general manager of a pharmaceutical company. Anytime he interviewed new members of our growing sales team, he’d immediately close the door after the candidate left and ask me what I thought of the candidate.

You see, all of the candidates would be selling products to medical professionals (think: plastic surgeons, dermatologists). To get the attention of the doctors, the salesperson would have to first connect with the person at the front desk (the gatekeeper) before scheduling an appointment with a busy doctor.

The GM of my company knew this and so he paid close attention to my first impressions of candidates. Those that did not strike up a conversation and simply waited to talk to the GM missed an opportunity to sell me on their candidacy and have me advocate for them following their interview with the GM.

It’s time for the interview. Are you ready? Sarah Johnston feels not only strongly about the importance of doing your labor market research (as she explains in part one of this article), she also feels strongly about assessing the big opportunity.

“When you are interviewing, make sure that you evaluate the company, your future boss, and the actual opportunity carefully to make sure that it’s a good fit for you. In researching a company, some of my favorite tools include:

  • “LinkedIn to review the credentials of the people that you are interviewing with. By looking at their profile, you can often gather where they’ve worked, how long they’ve been in a role, groups that they are apart of and where they went to school or received training.

  • “If you are interviewing with a publicly traded company, it’s a good idea to review their annual report to learn more about their profitability, biggest challenges, and their corporate responsibility. To access free reports, visit: http://www.prars.com/about.php.”

Along with assessing the company and people who will be interviewing you, it’s important to be prepared to answer tough interview questions. There are interview questions you know you will be asked. And you should have answers in mind.

Madeline Mann is the founder of the YouTube channel, Self Made Millennial, which delivers outstanding job-search tips. When asked what her number one tip for interviews is, she says, “Know your stories.”

“My top interview tip–the one that clients have most tightly correlated to getting a job offer–is what I call a “Story Toolbox.” It allows you to answer any behavioral question, and many of the other questions typically asked in an interview.

“What most people do when asked questions like, ‘What’s your greatest strength?’ or ‘What’s your leadership style?’ is they describe themselves. They say, ‘I am hard worker, team player, highly skilled…blah, blah, blah.’ But none of this gets down to: So what did you do?

“According to American psychologist Jerome Bruner: ‘stories are up to 22 times more memorable than facts alone.‘ Therefore, telling stories will help you to be memorable and are a great way to show your character through describing situations you’ve been in, rather than simply stating characteristics.

“So what I recommend is to make your own story tool box. You go into every interview with a set of planned stories and you frame it in a way that answers whatever question they are asking. Trust me, your stories will be effective for a wide variety of questions.”

Closing the sale is how I look at the interview. Here’s where your ability to speak of your value comes into play. For established companies it’s similar to attending conferences, trade shows, meetings, and other opportunities where they can deliver their value face-to-face.


Follow up

The final element of your job-search marketing campaign is one that people feel to complete. One of my valued LinkedIn connections said it best, “When you don’t follow up, you were never there.”

Some job seekers believe the interview is over once they’ve shaken the interviewer’s hand and left the room. “That went well,” they think. “Now, it’s time to wait for the decision.”

Perhaps it went well, but perhaps one or two other candidates also had stellar interviews. Perhaps those other candidates followed up on their interviews with thoughtful thank-you notes.

So when is the interview really over? Not until you’ve sent a follow-up note.

If you don’t believe sending a follow-up note is important, one source claimed:

  • 86 percent of employers will take your lack of a note to mean you don’t follow through on things;
  • 56 percent of employers will assume you aren’t that serious about the job; and
  • 22 percent of employers are less likely to hire you if you don’t send a follow-up note.

What Goes in Your Note?

  1. Show Your Gratitude
  2. Reiterate You’re the Right Person for the Job
  3. Cite Some Interesting Points Made During the Interview
  4. Do Some Damage Control
  5. Suggest a Solution to a Problem
  6. Assert You Want the Job

Lastly, follow up a week after the interview for no more than three consecutive weeks.

A company that fails to follow up will lose the sale or fail in attaining the bid. This reminds me of a plumber who doesn’t return my call. I’m on to the next person.


If you haven’t read part one of this series, I encourage you to.

5 phases of the extravert’s journey to an interview

We rarely see articles on how extraverts* can succeed at getting to interviews, but we often see articles directed toward introverts on this matter. In fact, I can’t recall self-help articles, let alone books, for extraverts (Es).

100 Strangers

100 Strangers

This said, Es need to focus on their strengths and challenges that get them to interviews.

It all begins with research

Es prefer to gather information through oral communications. Which is great if there are other job seekers or people currently employed to help them through this process, i.e., people with whom to network.

Extensively researching the job description and networking with people in the company can aid Es in writing their résumés, as they should be tailored to each job. Understanding the required skills and responsibilities is essential.

Research will continue in the job-search phase, as Es need to be prepared to talk about their knowledge of the company and quite possibly the industry and the interviewers themselves.

A strength of Es is the willingness to reach out to people in the companies for which they’d like to work. They are more apt to pick up the phone than their counterpart. They are also more inclined to ask for networking meeting, which are very valuable in terms of networking.

A challenge for Es is taking the time to research. It’s said that the Es tend to act before thinking; perhaps by not putting the effort into their written communications and thinking they can just wing it in an interview. They could take a lesson of their counterpart who do extensive research throughout their journey to the interview.

Writing compelling job-search marketing literature

This is a phase of getting to the interview where Es need to focus. While they are quick to act, they need to write résumés and LinkedIn profiles that show greater detail and effort. More to the point, their job-search marketing literature must demonstrate accomplishments that are quantified.

Many people have told me all they need to do is get to the interview and then they’ll be able to sell themselves. My response to this is, first you need to get to the interview, so your résumés needs to be the bait to get you there.

Es are professionals when it comes to disseminating their job-search marketing literature, though. They are not shy when it comes to handing their literature to hiring managers or having a neighbor or friend do it.

This brings us back to research. Es will have to dedicate extensive time to reviewing the job description and write accomplishment-laden résumés that speaks to employers’ needs and pain points. The same applies to their LinkedIn profiles and cover letters.

Read: 10 reasons why recruiters and hiring managers dread reading your resume.

Now it’s time to network

Networking can be intimidating for anyone. The word connotes gathering in a large group of people you don’t know and being forced to converse with them. But it doesn’t have to be this way. Networking should be looked at as “connecting with others.”

Keep in mind that one’s preference for introversion or extraversion is about energy level. It’s not about one’s ability to speak. Es generally have more energy than Is.

Is are considered to be great listeners, while Es feel comfortable making small talk; a strength Is envy. Here are things Es have to consider when talking with people:

  • Networking is a two-way street. Don’t go to an event expecting only to receive. Go to give as well.
  • Approach people with the appearance of confidence but don’t come across as arrogant.
  • Ask questions. People like to be asked questions about themselves.
  • Always bring personal business cards. This very popular article explains why they’re needed and what to include on them:
  • Finally, don’t assume networking can only occur in a formal setting. Other great ways of connecting with others is reaching out to the community and inner circle.

Es have a tendency to take control of conversations, which can be annoying to Is who are prone to go into listening mode. There gets to a point where the Is withdraw from the conversation and need to escape.

The ever-important interview

This is where researching goes beyond the job description. It now includes the company; industry/competition; and interviewers themselves, if Es are good. Real-time labor market research, e.g., networking, is sometimes the best way to gather important information.

Building rapport with the interviewers

This comes natural for Es. They come across as confident and outgoing. Interviewers gravitate to this. However, some interviewers might be put off by Es who come across as schmoozing. Their small talk and lengthy answers can be a detriment.

Be ready to answer tough interview questions

This is where the rubber meets the road, as they say.

Having researched the position, company, and the competition, Es should be prepared to answer tough interview question, such as behavioral-based ones. They should have their stories ready structured in the STAR format. For those unfamiliar:

S is the situation

T is the task in the situation

A is the action taken to solve the situation

R is the result of their actions.

Read this article to get a better idea of behavioral-based questions.

Thinking quickly on their feet

This is a strength of Es. They can process information and deliver answers quicker than Is. Marti Olsen Laney, The Introvert Advantage, explains: Is “have a longer neural pathway for processing stimuli. Information runs through a pathway that is associated with long term memory and planning,”

This doesn’t mean Es answers are more accurate; but their quick answers might give a sense of more confidence.

As with networking, Es need to be cognizant of over-talking. Many recruiters and hiring managers have told me that they’ve ended interviews early because candidates were not delivering concise answers.

Finally, follow-up

Here’s where Es could take a lesson from their counterpart, who feel more comfortable communicating through writing. There are well-stated rules for writing follow-up notes:

  • The thank you note/s must arrive 12-24 hours after the interview.
  • Every thank you note needs to be tailored to each interviewer. No formatted notes allowed.
  • Do more than thank everyone for their time; put more effort into it, such as bringing up a point of interest that was mentioned during the interview.
  • Also send a thank you note to the recruiter. They greatly appreciate them, and it keeps the recruiters in your network.

Failing to send a thank you note is failing to conclude the interview. I’ve been told by recruiters, HR, and hiring managers that they appreciate thank you notes. They really do. A few of them have said that not sending one can disqualify job candidates.


*Over the years I have received many rants about how I spell extravert. People tell me it should be extrovert. Both are acceptable spellings. I spell this dichotomy this way because Jung did. It’s just a matter of preference.

Photo: Flickr, Arnab Ghosal

How to answer, “Tell us about a time when you were successful at work.”

“Tell us about a time when you were successful at work” is a behavioral-based question you might face in an interview. This is a common question which can be challenging if you’re not prepared for it.

successfull

Most people who I ask about their successes at work have difficulty coming up with one on the spot.

Some believe that as children we’ve been conditioned not to promote ourselves. We have been told talking about a success is bragging, and we should not brag.

Nothing can be further from the truth if we’re asked by an interested party — interviewers in this case — who are trying to determine our value.

We should be able to talk not only about one time we’ve been successful at work. We should be able to recall many times we’ve been successful.

How to answer this behavioral-based question

A vague answer is not going to impress interviewers. In fact, it might eliminate you from consideration. Remember, how you have succeeded in the past is of great interest to interviewers, so interviewers want a specific answer.

The purpose of behavioral interview questions is for interviewers to understand how you have responded to certain situations in the past to gain insight into how you would act in similar situations in the new job.

Keep the following thoughts in mind:

1. Show enthusiasm  

When you describe this situation, be enthusiastic about your success, but stick to the facts. Describe a specific time when you were presented with a challenge and overcame it. This scenario makes the best success stories.

But don’t embellish, and don’t take credit for anyone else’s work — in fact, share credit with co-workers, management, or others, as appropriate.

2. Understand their reason for the question  

Interviewers are looking for high achievers who show motivation and don’t shy away from hurdles in their way. They want to hear about your actions which led to a positive result.

They also want to know if you succeed by yourself or as part of a team, and how you succeed — demonstrating your intelligence, your leadership skills, your diplomatic skills, or some other skills you have.

Tell them about a relevant accomplishment demonstrating the skills required for this job. You can gain an understanding of what’s relevant by carefully reading the job description to determine their most pressing need.

3. Have your story ready

Be prepared to describe a true situation when you were successful at work. It’s best to write your example, as well as others, down in order to better tell it. We learn best by first writing what we must say. It becomes ingrained in our mind.

Think of an example of leadership or management success for a manager job, an example of creativity or problem-solving success for an individual contributor job, an example of closing a big sale for a sales job, whatever is appropriate and relevant to the job.

Sample answer

What is very important in answering this question is to go into the interview with a specific Situation in mind. This is the beginning of your story. The remaining parts of your story are: your Task in the situation, the Actions you took to solve the situation, and the Result.

Let’s look at a STAR story to answer: “Tell me about a time when you succeeded at work.”

Situation

I was managing one of the largest ABC stores in New England. Although we were leading in revenue; we also had been experiencing a two percent loss due to theft.

 Task

I was tasked with reducing theft to one percent.

Actions

My first action was to have my assistant manager do a full analysis of the items which were stolen most frequently. Not surprisingly, smaller items like pencils, staplers, and calculators were stolen off the shelves.

However, large amounts of other items of all types were being stolen by my own staff and not making it to the shelves. This was of most concern to me, as the majority of money lost was happening here.

For the theft committed by customers, I instructed my staff to smother the customer with kindness. In other words, attend to any customer who seemed to need help or who was lurking around.

For the theft from the dock, my assistant and I brought our un-loaders into my office one-by-one and asked each of them if they were skimming merchandise from the trucks. One out of five admitted to doing this, so I released him without pressing charges.

I instituted a policy that prevented any vehicles to park or drive to within 100 feet of the unloading dock. I also had cameras installed facing the point of delivery. Previously there were no cameras.

Result

Both the external and internal theft was reduced significantly. The policies, extra personnel, and cameras I implemented were successful in reducing theft to .75% and have been doing the trick ever since.

Bonus – Learned

I learned that while most employees can be trusted, unfortunately a small few can’t. I also learned that theft can be reduced at a minimum cost, e.g., I didn’t have to install more expensive cameras to cover every square inch of the store. After all, the store wasn’t a casino.


The Bottom Line

Expect behavioral questions to be asked by most interviewers. Have examples of how you have handled difficult situations, structured as STARs so you clearly present both the situation and the positive result.

This article originally appeared in Job-Hunt.org.

If you enjoyed this article, check out others about tough behavioral-based questions:

Photo: Flickr, Marc Accetta

5 phases of the introvert’s journey to landing interviews

Ask anyone. They’ll tell that interviews are tough. Some will say they’re tougher for introverts than extraverts. Introverts, they argue, don’t make small talk as well as extraverts. They don’t come across as outgoing or friendly. They’re not as likeable. They get easily flustered. This is bunk.

Man interview

Here’s a fact; interviews are tough for both of those who prefer introversion or extraversion. Are they equally tough for both dichotomies? This is hard to say. Another fact is that introverts can shine in interviews, but they must be successful completing all phases that lead to and include the interview.

For the sake of this article, I’ll assert that interviews demand characteristics that introverts might find more difficult to master than their counterpart. Introverts might have to focus or concentrate more during certain phases of the interview process.

It all begins with research

Introverts are strong researchers. And this carries them through the process of landing interviews. The steps that lead to interviews require them to be prepared. They can’t cheat on any of the phases that follow.

Researching the job description and contacting people in the company can help them with writing their résumés, as they should be tailored to each job. Understanding the required skills and responsibilities is essential.

Similarly, researching the job description will help them answer the tough interview questions. They must go further and study the company’s website, use Google, perhaps Glassdoor.com, and read press releases to gain a full understanding of the company. Researching  the company will help them answer question about the company.

To take it a step further, it would behoove them to use labor market websites so they can answer questions about their industry and the company’s competition. Interviewers will be extremely impressed if job candidates can speak to their competition.


Writing compelling job-search marketing literature

This is a phase of the interview process where introverts can really succeed. They enjoy writing and are reluctant to pick up the phone. As I was explaining to my clients, the nice thing about writing their job-search documents is that have time to collect their thoughts.

Introverts will spend more time constructing their marketing literature, e.g., résumé, cover letter, and LinkedIn profile. There can be a risk in spending too much time during the writing phase of the job search, so introverts need to be able to say “done” and not obsess over getting it perfect.

This speaks to the ability to process information. Introverts prefer writing because they can take their time formulating their thoughts. Generally, they spend more time writing than speaking to communicate.

Introverts need to take it a step further and disseminate their résumé in a more effective way. Pundits believe that the success rate of sending one’s résumé to employer via job boards is 4%-10%. Further, there’s the applicant tracking system (ATS) to contend with.

Therefore, it’s important that introverts deliver their résumé/cover letter directly to hiring decision makers, as well as through the job boards. This is a tall order for some introverts, because it requires…you guessed it, networking.

Read: 10 reasons why recruiters and hiring managers dread reading your resume.


Now it’s time to network

Networking can be intimidating for anyone. The word connotes gathering in a large group of people you don’t know and being forced to make conversation. But it doesn’t have to be this way. Networking should be looked at as “connecting with others.”

Generally speaking, introverts are excellent listeners who come across as truly interested in what others have to say. This can be a benefit while networking. Along with being great listeners, introverts tend to ask questions, which their networking cohorts appreciate.

Keep in mind that one’s preference for introversion or extraversion is about energy level. It’s not about one’s ability to speak. Introverts generally don’t have the energy level and/or the inclination to be with people after a hard day of job hunting.

Because introverts are thoughtful thinkers and excellent listeners, connecting with others can be a strength, not a weakness. They need to keep the following in mind:

  • Establish a doable goal. Introverts don’t have to “work the room”; they can talk with two or three people and call it a successful day.
  • Networking is a two-way street. Don’t go to an event expecting only to receive. Go to give as well.
  • Approach people with the appearance of confidence, even if they’re shaking in their boots. Once conversations begin, the confidence will come.
  • Ask questions. People like to be asked questions about themselves.
  • Always bring personal business cards. This very popular article explains why they’re needed and what to include on them:
  • Finally, don’t assume networking can only occur in a formal setting. Other great ways of connecting with others is by creating buddy groups, which are smaller and more intimate; connect in the community; and schedule coffee dates.

The ever-important interview

What happens before the interview? The correct answer is preparation.

What too many people fail to realize is that preparation is key. With preparation comes confidence, with confidence comes better performance. Introverts are masters at research.

Introverts learn best by studying and researching information and then reflecting upon that information. They internalize what they learn and often put it to writing. In some of my workshops I ask the attendees to write 10 STAR accomplishments on index cards. This helps them remember their accomplishments better.

It’s great that introverts prepare for interviews by studying the job description, the companies website, and labor market information; however, they need to network in large groups or meet-ups, where they can gather important information.

Real-time labor market research, e.g., networking, is sometimes the best way to gather important information.

Listening is an introverts’ strength

Being a great listener can also be beneficial in an interview, where it’s important to hear the questions being asked and not trying to answer the questions without hearing them through. The ability to listen also comes across as being interested in the conversation.

What’s the flip-side of talking too much? That’s right, not talking enough. Here’s where introverts need to be mindful and demonstrate their value through answers that aren’t too short, nor aren’t to long. It’s a tough balancing act.

Be ready to answer tough interview questions

This is where the rubber meets the road, as they say.

With their inclination to research the position, company, and the competition, introverts should be prepared to answer tough interview question, such as behavioral-based ones. They should have their stories ready structured in the STAR format. For those unfamiliar:

S is the situation

T is the task in the situation

A is the action taken to solve the situation

R is the result of their actions.

Read this article to get a better idea of behavioral-based questions.

Whereas introverts might not talk enough, extraverts tend to talk too much. We’ve heard people bemoan, “He must be an extrovert. He talks way too much.” This is believed be true because extraverts aren’t as comfortable with silence as introverts are.


Finally, follow-up

Here’s where introverts can really shine. Given their preference to write, thank you notes should be no problem for them. There are well-stated rules for writing follow-up notes, though.

  • The thank you notes must arrive 12-24 hours after the interview.
  • Every thank you note needs to be tailored to each interviewer. No formatted notes allowed.
  • Do more than thank each individual for their time. Put more effort into it, such as bringing up a point of interest that was mentioned during the interview.
  • Also send a thank you note to the recruiter. They greatly appreciate them, and it keeps the recruiters in your network.

Failing to send a thank you note is failing to conclude the interview. I’ve been told by recruiters, HR, and hiring managers that they appreciate thank you notes. They really do. A few of them have said that not sending one can disqualify job candidates.